Testimonials
Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.
If YOU are a satisfied customer, we invite you to click the "thumbs up" icon to review your experience with our business. Thank you!
Had no question on who to call when we needed our AC repaired. Kyle and Grant worked on our unit ALL DAY and into the evening (in 100° weather) to ensure that everything was running smoothly before going home. If you want honest, great quality, and professional work they are who you need to call!
Absolute BEST experience with an A/C service company ever! The issue with our A/C had stumped another HVAC company and us for 3 plus weeks. Kyle & Steven came out and meticulously worked through the list of all of the possible problems until they figured it out. We appreciate their knowledge, diligence and professionalism! Empire Heating and Air will definitely be our go to from this day forward! I highly recommend this company and they are local if you’re in the Wise County area. But they also service the DFW metroplex as well. This is also a veteran owned business Kyle served in the US Army in Iraq and Afghanistan so all the more reason to give Empire a call!
Kyle provided great customer service with a fast response time and was very informative about the repair he made. Highly recommended.
Rachel Horton
He came out at 9:00 pm to fix my air so I wouldn’t be without air all night. Good customer service.
Came out on short notice, fixed what needed to be fixed and charged the system. Couldn’t be happier.
Easily one of the best service experiences I’ve had. Kyle from Empire went out of his way to be accommodating, flexible, and fair. Furthermore, the job was done both quickly and well. From now on, Empire will be the first company I call.
Kyle and Jarred were very thorough in their work. Everything was explained completely so I could understand. All work performed was approved by me prior to performing. Work area was left clean. They were very kind and respectful. Will definitely use again going forward.
We have nothing but good to say about this company! Kyle has personally always dealt with us he is the owner of the company. He’s honest and knows his stuff! It’s hard finding a good AC person these days especially one you can trust!
Empire is a great company, they are quick to respond. Kyle an Grant are the best guys to work with and very efficient. They did an excellent job installing a new hvac system for us.
If you want a company who is honest and trustworthy Empire Heating & Air is for you. They came to inspect a couple different issues we’re having and not only provided solutions, did the repairs, but didn’t take advantage of me either. In addition to that who wouldn’t want to support a veteran owned business. Its the one way we can continue to thank them for their service.