Testimonials
Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.
If YOU are a satisfied customer, we invite you to click the "thumbs up" icon to review your experience with our business. Thank you!
Top-Notch Service! My air conditioner went out late one evening, and I was worried I’d be stuck without it all weekend. I called Empire Heating & Air around 8 PM, and to my surprise, the owner, Kyle, was more than willing to fit me into his schedule the very next day. He arrived at my house around 8:30 AM and had my A/C unit up and running within an hour! I’m so grateful for his quick response, professionalism, and willingness to help on such short notice. Highly recommend Empire Heating & Air to anyone needing fast and reliable service!
Absolute BEST experience with an A/C service company ever! The issue with our A/C had stumped another HVAC company and us for 3 plus weeks. Kyle & Steven came out and meticulously worked through the list of all of the possible problems until they figured it out. We appreciate their knowledge, diligence and professionalism! Empire Heating and Air will definitely be our go to from this day forward! I highly recommend this company and they are local if you’re in the Wise County area. But they also service the DFW metroplex as well. This is also a veteran owned business Kyle served in the US Army in Iraq and Afghanistan so all the more reason to give Empire a call!
Great service and very thorough.
Kyle was great to work with! He and his crew know what they are doing. Efficient and clean work. Would highly recommend! Now we get to enjoy our home gym in a nice cool garage during Texas Summer heat!
Laura Fowler
We are very grateful for the quick responses and how fast Kyle was able to come out and fix the issues we have had with our unit. Great work and great prices. Thank you guys!
Always professional and friendly.
Kyle was on time and assessed the problem quickly. He communicated out options clearly. His work was fast thorough and clean. The cost was extremely fair, a very good value.
I realized my ac stopped working at 11:30am and called Empire Heating. A friendly representative advised me he thought they could have someone here between 1 and 3 on the same day. At 12:29pm, I received a text that Stewart from Empire heating was en route. Stewart was able to quickly identify and repair the defective part. My air conditioner was back up and working within 30-min. After the repair, Stewart took the time to clean off my outside unit with a hose. He was packed up and gone by 1:28pm. Quick professional work with a positive attitude. I will use his services again for any future AC problems.
Kyle with Empire Heating and Air, LLC was very polite, personable and professional. He came the same day as the call, trouble shoot the unit, and returned three days later to install the new AC unit for my shop. I recommend them highly.
Jarrett and Kyle were on time and very professional. They let me know what the issues were with my unit and laid out a treatment plan. I would definitely recommend their service.