Testimonials

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Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.

If YOU are a satisfied customer, we invite you to click the "thumbs up" icon to review your experience with our business. Thank you!

KR

Kylan was very respectful. Showed up on time and got the work done. I recommend Empire Heating and Air for anyone in need of service.

Kane Rice
AR

Had no question on who to call when we needed our AC repaired. Kyle and Grant worked on our unit ALL DAY and into the evening (in 100° weather) to ensure that everything was running smoothly before going home. If you want honest, great quality, and professional work they are who you need to call!

Abbi Read
JK

Great service Started out with a nice affordable flat rate for diagnostics and then a flat rate again when they found what was wrong with the ac unit I paid what they quoted me and not a cent more than what they quoted me They taught me how to upkeep the ac unit myself for the future as well Great experience from start to finish

Jacob Kaul

He came out at 9:00 pm to fix my air so I wouldn’t be without air all night. Good customer service.

Tina Smith
Springtown, TX
PaLM

Very good company. The owner Kyle will talk to you as long as it takes to understand your expectations. His crew is the same. Empire Heating and Air is the best HVAC company I have worked with in 40 plus years. I expect a lot when it comes to my home. Empire Heating and Air has delivered…plus!

Pat and Lisa Murphy
RW

Called Kyle on Sunday evening and he returned my call same day. They sent a technician out on Tuesday and cleaned and repaired a much abused system for some folks that are struggling at the moment. Grant was very professional and responsive. I appreciate that didn’t try to upsell anything. Just did a great job in this 100+ weather and thanked us for the opportunity.

Robert W

Empire fit me in when my a/c went out unexpectedly on short notice. Kyle was very thorough and fixed the issue quickly!

New customer review, posted within the last 2 monthsKyle Drew
SB

This was an emergency for us on a 100 degree day. The technician arrived same day, was very professional, and fixed the problem. Fast and efficient. I would highly recommend them.

Sue Ball
VB

Excellent service. Exceeded all expectations. Called them on a Friday afternoon after another AC company cancelled our service call in 100* degree weather. They showed up within a couple of hours and fixed the problem so we didn’t have to go to a hotel. Friendly technician explained everything. You have our service for all future needs. We highly recommend!

Valetie Brown
MU

Kyle does an excellent job in diagnosing problems and thoroughly checking on all components of the equipment. We are so pleased that we are now part of their yearly maintenance plan.

New customer review, posted within the last 2 monthsMike Umphress