Testimonials

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Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.

If YOU are a satisfied customer, we invite you to click the "thumbs up" icon to review your experience with our business. Thank you!

Great experience with Kyle. He explained everything to us and gave us options to think about. Very fair pricing, easy to schedule and great communication on arrival. Definitely happy to have Kyle as our on-going Service guy! Thank you.

Pam Grether
5

Absolutely recommend , prompt, friendly , very thorough and explained everything as well as showed me !! Highly recommended

Beth Howell
5

Absolute BEST experience with an A/C service company ever! The issue with our A/C had stumped another HVAC company and us for 3 plus weeks. Kyle & Steven came out and meticulously worked through the list of all of the possible problems until they figured it out. We appreciate their knowledge, diligence and professionalism! Empire Heating and Air will definitely be our go to from this day forward! I highly recommend this company and they are local if you’re in the Wise County area. But they also service the DFW metroplex as well. This is also a veteran owned business Kyle served in the US Army in Iraq and Afghanistan so all the more reason to give Empire a call!

Todd Bailey
5

Kylen arrived within 2 hours of our call. He made a thorough inspection of our unit and explained the process and our options. He was courteous and friendly.

New customer review, posted within the last 2 monthsSharon Hill
5

Very prompt and very knowledgeable. Kept us informed at each step of the repair. I will definitely use this service again!!!

Norman Tarwater Jr.
5

Came out on short notice, fixed what needed to be fixed and charged the system. Couldn’t be happier.

James Brackett
5

Had no question on who to call when we needed our AC repaired. Kyle and Grant worked on our unit ALL DAY and into the evening (in 100° weather) to ensure that everything was running smoothly before going home. If you want honest, great quality, and professional work they are who you need to call!

Abbi Read
5

Technician was friendly, informative & very thorough!

Sherri Lucero
5

Excellent & detailed on explanation service!

New customer review, posted within the last 2 monthsDebbie Langley
5

Real happy with the professionalism. The gentlemen were friendly and knowledgeable. They explained what they were going to do. They answered all our questions and pointed out what some of the parts did. Minimal disruption of the household. They cleaned up the small amount of trash and dirt that came off of the old unit. Besides the excellent service, they showed up a day early. They called before coming out to make sure they were not interrupting any of our plans. Fair price, great service and veteran owned. Thanks for the great job.would highly recommend the company to friends.

Don Register
5