Testimonials
Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.
If YOU are a satisfied customer, we invite you to click the "thumbs up" icon to review your experience with our business. Thank you!
Kyle got out here quickly diagnosed the problem, fixed it and was out within an hour! Love doing business with the locals!
In today’s world it is very hard to find reputable contractors. My interactions with Empire from the quote to the installation went exactly how it was presented. Their technician (Grant) was one of the best craftsmen I have seen here in Texas since I moved here. Grant went above and beyond to make sure that my installation was done correctly. If you need HVAC services I highly recommend this company. If possible ask for Grant. You will not be disappointed!!!
Absolute BEST experience with an A/C service company ever! The issue with our A/C had stumped another HVAC company and us for 3 plus weeks. Kyle & Steven came out and meticulously worked through the list of all of the possible problems until they figured it out. We appreciate their knowledge, diligence and professionalism! Empire Heating and Air will definitely be our go to from this day forward! I highly recommend this company and they are local if you’re in the Wise County area. But they also service the DFW metroplex as well. This is also a veteran owned business Kyle served in the US Army in Iraq and Afghanistan so all the more reason to give Empire a call!
They are great! Always prompt & courteous & explain everything they are checking or fixing. I highly recommend them for anyone’s AC or heating needs.
This is the ONLY A/C service that was willing to do an emergency call for my elderly parents after their A/C went out yesterday. And…AND….they came out within 2 hours. The young guy (Grant) that serviced our system gave us a temporary fix until the part comes in next week and was respectul, quick, and accurate. Glad they sent him out here. Will use this business from now on! Great Job!
Empire is a awesome company. Amazing service Kyle goes beyond and above to take care of all of our needs. I would highly recommend this company.
Kyle, Grant and his team are awesome. Got two full systems up and running in one day and went above and beyond to make sure some of the bad wiring in the house was fixed also. Competitive pricing and Highly recommend!
Kyle was knowledgeable, very informative and friendly. We will definitely use this company again if needed.
Kyle was so nice to make the time to come out to our property later in the evening. He explained everything and helped us choose an option that was best suited for us! Would highly recommend!
I realized my ac stopped working at 11:30am and called Empire Heating. A friendly representative advised me he thought they could have someone here between 1 and 3 on the same day. At 12:29pm, I received a text that Stewart from Empire heating was en route. Stewart was able to quickly identify and repair the defective part. My air conditioner was back up and working within 30-min. After the repair, Stewart took the time to clean off my outside unit with a hose. He was packed up and gone by 1:28pm. Quick professional work with a positive attitude. I will use his services again for any future AC problems.