Testimonials
Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.
If YOU are a satisfied customer, we invite you to click the "thumbs up" icon to review your experience with our business. Thank you!
In today’s world it is very hard to find reputable contractors. My interactions with Empire from the quote to the installation went exactly how it was presented. Their technician (Grant) was one of the best craftsmen I have seen here in Texas since I moved here. Grant went above and beyond to make sure that my installation was done correctly. If you need HVAC services I highly recommend this company. If possible ask for Grant. You will not be disappointed!!!
We have nothing but good to say about this company! Kyle has personally always dealt with us he is the owner of the company. He’s honest and knows his stuff! It’s hard finding a good AC person these days especially one you can trust!
Absolute BEST experience with an A/C service company ever! The issue with our A/C had stumped another HVAC company and us for 3 plus weeks. Kyle & Steven came out and meticulously worked through the list of all of the possible problems until they figured it out. We appreciate their knowledge, diligence and professionalism! Empire Heating and Air will definitely be our go to from this day forward! I highly recommend this company and they are local if you’re in the Wise County area. But they also service the DFW metroplex as well. This is also a veteran owned business Kyle served in the US Army in Iraq and Afghanistan so all the more reason to give Empire a call!
Absolutely recommend , prompt, friendly , very thorough and explained everything as well as showed me !! Highly recommended
Empire Heating and Air was awesome from start to finish! Kyle, Jarrett, and the crew showed up right on time and were super professional the whole way through. They explained everything clearly, worked quickly but carefully, and made sure every detail was handled. You can tell they take pride in their work and it really shows in the final result. These guys made the whole process easy and stress free. Highly recommend them and glad I picked them for our full 1st floor HVAC replacement!
Great service Started out with a nice affordable flat rate for diagnostics and then a flat rate again when they found what was wrong with the ac unit I paid what they quoted me and not a cent more than what they quoted me They taught me how to upkeep the ac unit myself for the future as well Great experience from start to finish
I am glad we used them. They had our ac up and running quickly. Wouldn’t hesitate to ask them for help again. Thank you!
These guys are amazing. Great and timely service. High quality results
Kyle was knowledgeable, very informative and friendly. We will definitely use this company again if needed.
Kyle and his team identified the issue quickly and provided a detailed outline of the options we could take. They were reasonable in their prices and were very communicative along the way. Would definitely use them again.